About
our privacy policy
Donkee cares a lot about your privacy. We therefore only process data that we
need for (improving) our services and handle the information we have collected
about you and your use of our services with care. We never make your data
available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Donkee.
The starting date for the validity of these conditions is 11/03/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, whose contact details can be found at the end of our privacy policy.
About data
processing
Below you can read how we process your data, where we store it, which
security techniques we use and for whom the data is visible. Online store software Personal data that you make available to us for the benefit of our services
will be shared with this party. Versio has access to
your data to provide us with (technical) support, they will never use your data
for any other purpose. Based on the agreement
we have concluded with them, Versio is obliged to take appropriate security
measures. These security
measures consist of the application of SSL encryption and a strong password
policy. Backups are made
regularly to prevent data loss. We use the services of . This party has taken appropriate
technical and organizational measures to prevent misuse, loss and corruption of
your and our data as much as possible. Does not have access to our mailbox and
we treat all our e-mail traffic confidentially. Webwinkelkeur In some cases, WebwinkelKeur may contact you to provide an explanation of
your review. If we invite you to leave a review, we will share your name and
email address with WebwinkelKeur. They only use this information for the
purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and
organizational measures to protect your personal data. WebwinkelKeur reserves
the right to engage third parties to provide services, and we have given
WebwinkelKeur permission to do so. All the above-mentioned guarantees with
regard to the protection of your personal data also apply to the parts of the
services for which WebwinkelKeur engages third parties. Shipping and logistics Purpose of data processing General purpose of the processing
Opencart hosting
Our online store
was developed with Opencart software, we have chosen Versio for our web hosting.
Webhosting
We purchase web hosting and email services from Versio. Versio processes
personal data on our behalf and does not use your data for its own purposes.
This party can collect metadata about the use of the services. This is not
personal data. Versio has taken appropriate technical and organizational
measures to prevent loss and unauthorized use of your personal data. Versio is
obliged to maintain confidentiality under the agreement.
Payment processors
Sisow by Buckaroo
We use the Sisow by Buckaroo platform to process (part of) the payments in our
online store. Sisow by Buckaroo processes your name, address and residence
details and your payment details such as your bank account or credit card
number. Sisow by Buckaroo has taken appropriate technical and organizational
measures to protect your personal data. Sisow by Buckaroo reserves the right to
use your data to further improve the services and in this context to share
(anonymized) data with third parties. All the above-mentioned guarantees with
regard to the protection of your personal data also apply to the parts of Sisow
by Buckaroo's services for which they engage third parties. Sisow by Buckaroo
does not store your data for longer than is permitted by the legal periods.
Reviews
We collect reviews via the WebwinkelKeur platform. If you leave a review via
WebwinkelKeur, you are required to provide a name and email address.
WebwinkelKeur shares this information with us so that we can link the review to
your order. WebwinkelKeur also publishes your name on its own website.
PostNL
If you place an order with us, it is our job to have your package delivered to
you. We use the services of PostNL to carry out deliveries. It is necessary for
us to share your name, address and residence details with PostNL. PostNL only
uses this information for the purpose of executing the agreement. In the event
that PostNL engages subcontractors, PostNL will also make your data available
to these parties.
Invoicing and
accounting
Administratie- en Advieskantoor Ranu
We use the
services of Administratie- en Advieskantoor Ranu to maintain our administration
and accounting. We share your name,
address and residence details and details regarding your order. This data is used to
administer sales invoices. Your personal data is
sent and stored protected. Administration and
Consultancy Office Ranu is obliged to maintain confidentiality and will treat
your data confidentially. Administratie- en
Advieskantoor Ranu does not use your personal data for purposes other than
those described above.
External sales
channels
We use your data
exclusively for the purpose of our services. This means that the
purpose of the processing is always directly related to the assignment you
provide. We do not use your
data for (targeted) marketing. If you share data with
us and we use this data to contact you at a later time - other than at your
request - we will ask you for explicit permission to do so. Your data will not be
shared with third parties, other than to comply with accounting and other
administrative obligations. These third parties
are all bound to confidentiality on the basis of the agreement between them and
us or an oath or legal obligation.
Automatically
collected data
Data collected automatically by our website is processed with the aim of
further improving our services. This data (for example
your IP address, web browser and operating system) is not personal data. In appropriate cases, Donkee may be required by law to share your data in
connection with government tax or criminal investigations. In such a case we are
forced to share your data, but we will oppose this within the possibilities
offered by the law. We keep your data as long as you are our client. This means that we
keep your customer profile until you indicate that you no longer wish to use
our services. If you inform us of
this, we will also regard this as a request to be forgotten. Based on applicable
administrative obligations, we must keep invoices with your (personal) data, so
we will keep this data for as long as the applicable period runs. However, employees no
longer have access to your client profile and documents that we have produced
in response to your assignment. You always have the right to inspect the data that we
process or have processed that relates to your person or can be traced back to
you. You can make a request to this effect to our contact person for privacy
matters. You will then receive a response to your request within 30 days. If
your request is granted, we will send you a copy of all data at the e-mail
address known to us, with an overview of the processors who have this data,
stating the category under which we have stored this data. You always have the right to have the data that we process or have processed
that relates to your person or can be traced back to you amended. You can make
a request to this effect to our contact person for privacy matters. You will
then receive a response to your request within 30 days. If your request is
granted, we will send you a confirmation that the data has been adjusted to the
e-mail address known to us. Right to restriction of processing You always have the right to limit the data that we process that relates to
your person or that can be traced back to you. You can make a request to this
effect to our contact person for privacy matters. You will then receive a
response to your request within 30 days. If your request is granted, we will
send you a confirmation to the e-mail address known to us that the data will no
longer be processed until you cancel the restriction. Right to portability You always have the right to have the data that we
process or have processed that relates to your person or can be traced back to
you, processed by another party. You can make a request to this effect to our
contact person for privacy matters. You will then receive a response to your
request within 30 days. If your request is granted, we will send you copies or
copies of all data about you that we have processed or that has been processed
on our behalf by other processors or third parties at the e-mail address known
to us. In all likelihood, we can no longer continue the service in such a case,
because the secure linking of data files can no longer be guaranteed. Where appropriate, you have the right to object to the processing of your
personal data by or on behalf of Donkee. If you object, we will
immediately stop data processing pending handling of your objection. If your objection is
well-founded, we will make copies and/or copies of data that we process or have
processed available to you and then permanently discontinue the processing. You also have the
right not to be subject to automated individual decision-making or profiling. We do not process your
data in such a way that this right applies. If you believe that
this is the case, please contact our contact person for privacy matters. Third party cookies In the event that third-party software solutions use cookies, this is
stated in this privacy statement. We reserve the right to change our privacy policy at any time. However, you will
always find the most recent version on this page. If the new privacy
policy has consequences for the way in which we process already collected data
relating to you, we will inform you by e-mail.
Cooperation in
tax and criminal investigations
Retention
periods
Your rights
Under applicable
Dutch and European legislation, you as a data subject have certain rights with
regard to the personal data processed by or on behalf of us. We explain below what
these rights are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies
of your data to the email address you already know. In the event that you
wish to receive the data at a different e-mail address or, for example, by
post, we will ask you to identify yourself. We keep an
administration of completed requests, in the event of a request to be forgotten
we administer anonymized data. You will receive all
copies and copies of data in the machine-readable data format that we use
within our systems. You have the right to
file a complaint with the Dutch Data Protection Authority at any time if you
suspect that we are using your personal data incorrectly.
Right of inspection
Right of rectification
Right to
object and other rights
Cookies
Changes to the
privacy policy
Contact
information
Donkee
Hoofdweg 382 h
1056 DD Amsterdam Nederland
T: (020) 770-0527
E: info@Donkee.eu
Contact for
privacy matters
Dilara Ozdemir